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Return Policy

Return policy

Return of merchandise is not permitted without our prior approval. Please call before returning.

Returns for full credit or replacement are accepted only for defective or miss-shipped merchandise. These returns must be approved by us in advance and must be made within 30 days of the original shipment or sale.  All returns must be shipped freight pre-paid. A 20% restocking fee will be charged for a return of all items which are not defective or miss shipped, or returned after more then 30 days following date of initial shipment. All custom made items cannot be returned for credit, only exchange if you are not satisfied.

Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip or receipt.

(No exceptions.)

We are here to try to make everyone happy, and work together!

Your business is greatly appreciated!

Hickman Saddlery Inc